Vodacom brits safari Centre ?

The staff at Vodacom in brits safari Centre is *********** and unprofessional. I submitted a claim and was called to collect the device in the hartbees store. When I get to the hartbees store they inform me that the phone claim was processed in brits ?and I must collect it there. I have been sent up and down and I am unhappy with the service. The lady on the phone was rude and was arguing with me instead of portraying proper client service and assisting she is shouting at me. I am thankful to the gentle man who is trying to assist me now in harties