WP
Wayne P
1 reviews | Active since Mar 2009
02 Nov 2020, 09:44
VODACOM BREAKS THEIR WORD
I have had the worst experience with my latest upgrade. The only reason i did my upgrade was because i had just damaged the glass of my existing phone and cannot be without my phone due to it being used for business. I did an upgrade, ended up getting a phone with a damaged screen, was told that i would get a replacement phone within 5 working days. I have not received anything from them. I have made numerous calls and had the phone put down on me multiple times. I regret being with them now. They have given me the worst service i have ever experienced in the 16+ years i have been with them. I am frustrated and annoyed. Now it is a new month and they have charged me the newer account fee but i have not even booted up my new phone. In todays day and age you would expect all companies to go out of their way to keep their clients, i guess with Vodacom you are meaningless.
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Replies (3)
Vodacom's replyOfficial
02 Nov 2020, 10:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2020, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WP
Wayne P's updateReviewer Update
05 Nov 2020, 18:01Dear VODACOM,
It would be great if you collected the damaged phone but i want the replacement phone that i am already paying for. I would suggest that you contact me personally rather than have me contact your useless after sales teams.
Regards
Wayne
It would be great if you collected the damaged phone but i want the replacement phone that i am already paying for. I would suggest that you contact me personally rather than have me contact your useless after sales teams.
Regards
Wayne
WP
Wayne P's update05 Nov 2020, 18:01
Reviewer Update
Dear VODACOM,
It would be great if you collected the damaged phone but i want the replacement phone that i am already paying for. I would suggest that you contact me personally rather than have me contact your useless after sales teams.
Regards
Wayne
It would be great if you collected the damaged phone but i want the replacement phone that i am already paying for. I would suggest that you contact me personally rather than have me contact your useless after sales teams.
Regards
Wayne
WP
Wayne P's updateReviewer Update
06 Nov 2020, 12:01Dear Vodacom,
I think it is time to have a name change to VODACON, you are conning people out of their very hard earned money and giving useless service in return. In today's times you would think that customer service should be a cornerstone of your company and that your word as a company should be its bond. Instead i feel as though i have been **********, beaten up and ******. Your lack of professional and personal care is disconcerting. Hate is a strong word but in a case like this i HATE your company, your personnel are useless and don't have a clue how to deal with problems, they have no qualifications to assist clients, you just put asses in seats and have them read lines off a computer screen. Where is the personal touch? I was promised a replacement phone delivered at the same time as my brand new damaged phone would be collected. You are already charging me for a phone that i have had for almost a month and have not even put on. There is a flaw in the glass and if the phone were not worth R26000 i may have looked the other way but why should i pay this much for a phone that is not perfect?
I eagerly await someone with some brains and some business knowledge getting in contact with me.
I think it is time to have a name change to VODACON, you are conning people out of their very hard earned money and giving useless service in return. In today's times you would think that customer service should be a cornerstone of your company and that your word as a company should be its bond. Instead i feel as though i have been **********, beaten up and ******. Your lack of professional and personal care is disconcerting. Hate is a strong word but in a case like this i HATE your company, your personnel are useless and don't have a clue how to deal with problems, they have no qualifications to assist clients, you just put asses in seats and have them read lines off a computer screen. Where is the personal touch? I was promised a replacement phone delivered at the same time as my brand new damaged phone would be collected. You are already charging me for a phone that i have had for almost a month and have not even put on. There is a flaw in the glass and if the phone were not worth R26000 i may have looked the other way but why should i pay this much for a phone that is not perfect?
I eagerly await someone with some brains and some business knowledge getting in contact with me.
WP
Wayne P's update06 Nov 2020, 12:01
Reviewer Update
Dear Vodacom,
I think it is time to have a name change to VODACON, you are conning people out of their very hard earned money and giving useless service in return. In today's times you would think that customer service should be a cornerstone of your company and that your word as a company should be its bond. Instead i feel as though i have been **********, beaten up and ******. Your lack of professional and personal care is disconcerting. Hate is a strong word but in a case like this i HATE your company, your personnel are useless and don't have a clue how to deal with problems, they have no qualifications to assist clients, you just put asses in seats and have them read lines off a computer screen. Where is the personal touch? I was promised a replacement phone delivered at the same time as my brand new damaged phone would be collected. You are already charging me for a phone that i have had for almost a month and have not even put on. There is a flaw in the glass and if the phone were not worth R26000 i may have looked the other way but why should i pay this much for a phone that is not perfect?
I eagerly await someone with some brains and some business knowledge getting in contact with me.
I think it is time to have a name change to VODACON, you are conning people out of their very hard earned money and giving useless service in return. In today's times you would think that customer service should be a cornerstone of your company and that your word as a company should be its bond. Instead i feel as though i have been **********, beaten up and ******. Your lack of professional and personal care is disconcerting. Hate is a strong word but in a case like this i HATE your company, your personnel are useless and don't have a clue how to deal with problems, they have no qualifications to assist clients, you just put asses in seats and have them read lines off a computer screen. Where is the personal touch? I was promised a replacement phone delivered at the same time as my brand new damaged phone would be collected. You are already charging me for a phone that i have had for almost a month and have not even put on. There is a flaw in the glass and if the phone were not worth R26000 i may have looked the other way but why should i pay this much for a phone that is not perfect?
I eagerly await someone with some brains and some business knowledge getting in contact with me.