Vodacom breaks their own word and *****s my money

My contract was coming to an end and I gave them the relevant notice period but they've still been debiting money from me. <br> <br> I called their cancellations dept today at 11:11am and spoke to a Mpho Ntswani who claimed that they haven't received any cancellation request. <br> <br> After pressurising her for an answer she asked me to hold, I thought she was going to try and resolve my query but she threw me back into the queue instead. <br> <br> She was rude and unprofessional and I'd like her unprofessional and rude behavior to be addressed.<br> <br> I called back to the cancellations call centre and spoke to Lesego Maleka & I asked to speak to their supervisor, a certain Brian Bhebh. At the time of sending this mail Brian has not returned my call :(<br> <br> See a mail from Vodacom to me on the 21 July below, Ive removed some of my cell digits to prevent spamming etc:<br> <br> Dear Zaid Gamiet<br> <br> Our telephonic conversation today on 82 826 ***1, refers:<br> <br> Our records show that your contract end date, for cell number 082 826 ***1 is, 15.08.2015.<br> <br> <br> I've processed the contract cancellation, as per your request. The number will be converted to prepaid on the 01.09.2015.<br> <br> Regards,<br> <br> <br> Clearice Witlouw<br> <br> <br> Customer Care<br> eService