AH
Angelique H
1 reviews | Active since Dec 2019
26 Aug 2020, 18:08
VODACOM BREAKS PROMISES
I phoned vodacom on the 4th of February to stop a contract ***, but it still deducted funds monthly, I then phoned on the 19th of July to stop another one and to ask about this one. We are now in August and the 2nd one was stopped, but not the one done in February. After 2 attempts and promises nothing was done to my problem. This is bad service. If I go to Vodacom they say phone the *** number. I want this problem resoveled. Maybe I must just return my debit order every month.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Aug 2020, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Aug 2020, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AH
Angelique H's updateReviewer Update
01 Sept 2020, 11:57Thanks for not committing to your promise again. I'm still waiting for feedback from Vodacom. If you deduct from my account again on the 20th and the *** contract is not cancelled I will return my debit order.
AH
Angelique H's update01 Sept 2020, 11:57
Reviewer Update
Thanks for not committing to your promise again. I'm still waiting for feedback from Vodacom. If you deduct from my account again on the 20th and the *** contract is not cancelled I will return my debit order.