GN
GERRARD N
1 reviews | Active since Sept 2015
08 Dec 2020, 09:44
Vodacom breaks promises
A week ago I was assisted by Reece at Vodacom, to apply for a new SIM only contract and to port my existing Telkom number over to Vodacom.
It was a process which took all day, however by the end of it I was promised everything is sorted.
A week later still no contract and porting not done!!!
Now when I phone I'm told I must try again in 6 months.
VODACOM …. Not even a customer yet, and I'm already disgusted at the terrible service!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2020, 11:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GN
GERRARD N's updateReviewer Update
08 Dec 2020, 15:33Hi, please advise if / when I may expect a call?
GN
GERRARD N's update08 Dec 2020, 15:33
Reviewer Update
Hi, please advise if / when I may expect a call?