1 reviews | Active since Jun 2015
Vodacom breaks phone & advises mediocre substitute
My phone (Sony Xperia z3 compact) was initially booked in at Vodacom Repairs Century City on the 2 February 2016 with Job number 11 371 547. This was for a minor loose screen. The phone was ready for collection on the 18 February 2016 at 15H20. Upon initializing of the phone, I noticed that it does not pick up any wifi signals post the repair. The phone was re-booked in at the same repair center on the 19 February 2016 with job number 11 411 995. On the 1 March 2016 (today), I received a call in the morning from Tracey who informed me that my phone is going to be replaced and I have 2 options, to take a brand new Xperia z3 compact or opt to take another phone; but a staff member from Vodacom Repairs Century City would call me to discuss that. At 19H27 on the 1 March 2016, Aneesa from Vodacom Repairs Century City called me to tell me the 6 options of replacement phones that I qualify for as the they do not have stock of the Xperia z3 compact. All 6 of those phones were mediocre substitutes and a significant downgrade from a Xperia z3 compact. And to get the next in line to the Xperia z3 compact would be the Xperia z5 compact; I would have to pay an excess of R3000.
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
