RM
Rosalia M
1 reviews | Active since Mar 2009
10 Aug 2021, 10:20
VODACOM BREAKING THE LAW
I suddenly stopped receiving my invoices a few months ago.
They used to be sent faithfully by email by the 10th of the month.
Since March....NOTHING. I have to phone VODACOM EVERY MONTH to get my invoice and statement. 1. This is SUPER frustrating. 2. This is *******. I pay you faithfully every month, YET GET NO INVOICE OR STATEMENT FROM YOU!
Please fix this as I am now sick and tired of phoning you guys EVERY month just to get you to fulfil YOUR legal obligation.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
10 Aug 2021, 11:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea
Vodacom's reply10 Aug 2021, 11:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Tea
