RM
Rosalia M

1 reviews | Active since Mar 2009

10 Aug 2021, 10:20

VODACOM BREAKING THE LAW

I suddenly stopped receiving my invoices a few months ago.

They used to be sent faithfully by email by the 10th of the month.

Since March....NOTHING. I have to phone VODACOM EVERY MONTH to get my invoice and statement. 1. This is SUPER frustrating. 2. This is *******. I pay you faithfully every month, YET GET NO INVOICE OR STATEMENT FROM YOU!

Please fix this as I am now sick and tired of phoning you guys EVERY month just to get you to fulfil YOUR legal obligation.

0
Replies (1)
Vodacom
Vodacom's reply10 Aug 2021, 11:17
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Tea