RD
Ruan D
1 reviews | Active since Nov 2014
06 Oct 2024, 08:20
Vodacom breaking high court order for excessive cancelation fees
We gave vodacom notice to cancel our contract, they refused and wanted to charge us the full 6 months remaining, this is after vodacom was fined for excessive cancelation fees by the high court, so Im in progross with the ombudsman to open the case again, since they are in breech of the court order.
Please if vodacom is charging you excessive fees for cancelation, its against there court order, lay a complaint with the ombudsman.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Oct 2024, 19:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2024, 19:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RD
Ruan D's updateReviewer Update
21 Oct 2024, 07:56Good day Vodacom
I have received youre email, where I want to be contacted by email only and this is youre reply
"Kindly be advised that we were not able to make contact with you. Should the problem still persist, please let us know."
Why are you guys scared to contact on mail only?
I dont want to be contacted on phone call.
I have received youre email, where I want to be contacted by email only and this is youre reply
"Kindly be advised that we were not able to make contact with you. Should the problem still persist, please let us know."
Why are you guys scared to contact on mail only?
I dont want to be contacted on phone call.
RD
Ruan D's update21 Oct 2024, 07:56
Reviewer Update
Good day Vodacom
I have received youre email, where I want to be contacted by email only and this is youre reply
"Kindly be advised that we were not able to make contact with you. Should the problem still persist, please let us know."
Why are you guys scared to contact on mail only?
I dont want to be contacted on phone call.
I have received youre email, where I want to be contacted by email only and this is youre reply
"Kindly be advised that we were not able to make contact with you. Should the problem still persist, please let us know."
Why are you guys scared to contact on mail only?
I dont want to be contacted on phone call.
RD
Ruan D's updateReviewer Update
10 Mar 2025, 18:35And almost a year later, you guys still ignores my emails and the email of the ombudsman, next week the decision will be make in concourt.
RD
Ruan D's update10 Mar 2025, 18:35
Reviewer Update
And almost a year later, you guys still ignores my emails and the email of the ombudsman, next week the decision will be make in concourt.