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Brenda P

1 reviews | Active since Apr 2017

21 May 2018, 10:12

Vodacom breaking contract agreement

I upgraded last year December 2017. I contacted Vodacom on 111. The price for the 2 contracts were confirmed for 199 per contract only to discover that they deduct more. I phoned them more than a month ago about this and I was told they will investigate and get back to me. I have been very patient but have not received any feedback and still the debit order is more than the agreed contract amount :-(

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Replies (3)
Vodacom
Vodacom's reply21 May 2018, 10:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 May 2018, 11:30
Official

Dear Brenda

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

BP
Brenda P's update03 Jun 2018, 03:36
Reviewer Update
RJ, Well you really proved how "competent" you really are Vodacom. I should just go to another network really... :-( The guy who phoned me told me that an amendment was made on my contract amount and that the total amount of R 404 would be deducted. Instead the same amount was deducted which puts me in the same position I was in when I made a complaint on hello peter! Really Vodacom, you are frustrating me incredibly!!!!! :-(