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Dino M

1 reviews | Active since Oct 2010

01 Jan 2018, 14:32

Vodacom breached contract

Upgraded on 5 August 2017 on smart s + with 200minutes but have been allocatrd 120minutes per month. This was confirmed by consultant on 111 Nokubonga Satmane reference. Vodacom has breached this contract and i would therefore seek legal advice to have this contract ported to prepaid and will port my number to mtn!!! Vodacom please reply or else i will refer this to consumer council and icasa!!!

0
Replies (3)
Vodacom
Vodacom's reply02 Jan 2018, 06:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Jan 2018, 11:24
Official

Good Day Dino,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Best regards,

DM
Dino M's update02 Jan 2018, 15:12
Reviewer Update
Good day. Why cant you phone me or email? Your sms states I have been correctly allocated, yet Nokubonga stated I am being allocated 120 minutes per month instead of 200 minutes. So who is lying here? I hereby request on this platform, my monthly allocations actually allocated to me since September 2017. I further advise you that failure to provide such information will give me no option but to seek relief from ICASA and the consumer council. I await your response.