EM
Ez M

1 reviews | Active since Jun 2018

19 Jul 2018, 21:03

VODACOM Breach their own terms, but demand customer to keep paying.

VODACOM HOME FIBRE!! - BE WARNED!!

I have still yet to have my month to month prepaid services terminated.

Termination request was logged: Vodacom: Service request SR180 ********** 18 created

This termination request was logged 3months ago. Vodacom is still charging me and demanding i make payment.

@Vodacom, how easy is it to take and signup new customers, but you cannot adhere to your own contract. This is a breach on your end. I have given notice 3months ago, and you still demanding me to make payment for service which is off and not functional.

Check the records and you will see daily i have been calling. Nobody knows how to cancel a month to month contract. WOW!!

SHOCKING SERVICE and *****!!

0
Replies (2)
EM
Ez M's update19 Jul 2018, 21:04
Reviewer Update
NEVER ever own a Vodacom product. This brand does not care about customer service.
Vodacom
Vodacom's reply19 Jul 2018, 21:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team