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saloshnie P

1 reviews | Active since Aug 2015

04 Sept 2025, 07:59

VODACOM Breach of POPI ACT

I been a vodacom client for over 20 years, I had a 400 minute contract for 3 years. Recently people who I thought was vodacom called saying I was paying too much and they could give be better rates for a 250 minute contract. On the 1 September I tried to make a call only to discover that I had no minutes only to discover that the contract is a data contract only and no minutes can be added. In trying to resolve this now vodacom offered me R50 airtime for the month. I still have no answer on my minute contract. I leave the country on Sunday for a few days. I did not give Vodacom permission to give my details to a third party. Please can someone help me deal with this situation urgently

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Replies (2)
Vodacom
Vodacom's reply04 Sept 2025, 08:02
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

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saloshnie P's update04 Sept 2025, 14:59
Reviewer Update
Hi Vodacom 7 hours later. And no one has called????