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saloshnie P
1 reviews | Active since Aug 2015
04 Sept 2025, 07:59
VODACOM Breach of POPI ACT
I been a vodacom client for over 20 years, I had a 400 minute contract for 3 years. Recently people who I thought was vodacom called saying I was paying too much and they could give be better rates for a 250 minute contract. On the 1 September I tried to make a call only to discover that I had no minutes only to discover that the contract is a data contract only and no minutes can be added. In trying to resolve this now vodacom offered me R50 airtime for the month. I still have no answer on my minute contract. I leave the country on Sunday for a few days. I did not give Vodacom permission to give my details to a third party. Please can someone help me deal with this situation urgently
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Replies (2)0
Replies (2)Vodacom's replyOfficial
04 Sept 2025, 08:02Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2025, 08:02
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
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saloshnie P's updateReviewer Update
04 Sept 2025, 14:59Hi Vodacom 7 hours later. And no one has called????
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saloshnie P's update04 Sept 2025, 14:59
Reviewer Update
Hi Vodacom 7 hours later. And no one has called????
