1 reviews | Active since Oct 2017
VODACOM BREACH OF CONTRACT - THREATS AND HARRASMENT
This is a never ending story:
ALL our business connections have been TERMINATED BY VODACOM DUE TO ALLEGED NONE PAYMENT OF ACCOUNT FACT: Invoice Due Date was 30.11.2018 - ACCOUNT PAID on 16.11.2018 prove thereof is available.
This is a blatant BREACH OF CONTRACT by VODACOM - as I am self employed, this action nearly forced our company to close down. We lost all business for December 2017 Our main business line was cut of on or about the 15.11.2018 due to VODACOM being hacked which they try desperately to cover up - by the time I actually noticed this, it was to late.We have been requested by the VODACOM none HELP DESK to disassemble and reassemble the mobile device as they are NOT capable to rectify this them selves in their system. To save our business, I was forced to scramble for new communications from another mobile supplier as well as notify all our clients - we have lost about half of our client base. Following our previous REVIEW same lady named Kim called from a 087****** number. We expect VODACOM to contact us with a VODACOM number 082***x. I am requested to verify myself - therefore I requested Miss/Mrs "Kim" to verify HERSELF. Did she?????? NO of course NOT - but she has the attitude that "I am not co-operating" THEY cut OFF all services and just keep on Invoicing - instead I am getting threatened to disable the mobile device even so that every instalment HAS BEEN paid. I am happy to pay for the by now "second hand" handset. But NO, they just carry on ...... WHAT KIND OF A COMPANY IS VODACOM? Our advise is to stay away from VODACOM or you WILL be entrapped, threatened and hassled for SERVICES NOT PROVIDED .........
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Please refer to my email regarding the status of your account.
Please contact the Accounts Division on *** (free from any Vodacom sim card) for any further assistance.
Regards
Kim
Good day
Please refer to my email regarding the status of your account.
Please contact the Accounts Division on *** (free from any Vodacom sim card) for any further assistance.
Regards
Kim
