WH
WW H

1 reviews | Active since Oct 2017

06 Apr 2018, 14:47

VODACOM BREACH OF CONTRACT - THREATS AND HARRASMENT

This is a never ending story:

ALL our business connections have been TERMINATED BY VODACOM DUE TO ALLEGED NONE PAYMENT OF ACCOUNT FACT: Invoice Due Date was 30.11.2018 - ACCOUNT PAID on 16.11.2018 prove thereof is available.

This is a blatant BREACH OF CONTRACT by VODACOM - as I am self employed, this action nearly forced our company to close down. We lost all business for December 2017 Our main business line was cut of on or about the 15.11.2018 due to VODACOM being hacked which they try desperately to cover up - by the time I actually noticed this, it was to late.We have been requested by the VODACOM none HELP DESK to disassemble and reassemble the mobile device as they are NOT capable to rectify this them selves in their system. To save our business, I was forced to scramble for new communications from another mobile supplier as well as notify all our clients - we have lost about half of our client base. Following our previous REVIEW same lady named Kim called from a 087****** number. We expect VODACOM to contact us with a VODACOM number 082***x. I am requested to verify myself - therefore I requested Miss/Mrs "Kim" to verify HERSELF. Did she?????? NO of course NOT - but she has the attitude that "I am not co-operating" THEY cut OFF all services and just keep on Invoicing - instead I am getting threatened to disable the mobile device even so that every instalment HAS BEEN paid. I am happy to pay for the by now "second hand" handset. But NO, they just carry on ...... WHAT KIND OF A COMPANY IS VODACOM? Our advise is to stay away from VODACOM or you WILL be entrapped, threatened and hassled for SERVICES NOT PROVIDED .........

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Replies (3)
Vodacom
Vodacom's reply06 Apr 2018, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

WH
WW H's update08 Apr 2018, 07:40
Reviewer Update
What will happen next !!!! An unqualified "some one" will play with telephone. This person can OF COURSE NOT BE VERIFIED, but will request verification from me. Fact: services has been cancelled by VODACOM since 13.11.2017 for absolutely no reason. No solution will be found and they will just carry on INVOICING and I will carry on refusing to make PAYMENTS for services cancelled by VODACOM - I have decided to take legal advise now. As there are many VODACOM victims are out there, I suggest we pull our resources together and initiate a class actin law suit against VODACOM and it's business practices - please notify if you agree with this suggestion, we have found a very good attorney
Vodacom
Vodacom's reply12 Apr 2018, 08:42
Official

Good day

Please refer to my email regarding the status of your account.

Please contact the Accounts Division on *** (free from any Vodacom sim card) for any further assistance.

Regards

Kim