1 reviews | Active since Oct 2017
VODACOM BREACH OF CONTRACT - The next chapter
The story continues: After receiving an SMS from Vodacom offering a solution for the continued problem I have. Obviously, they did NOT offer a solution, I just had to run the gauntlet again through their Help Desk/Call Center or what ever it may be
At this instance I consulted our attorney 10 minutes after this frustrating experience.
I have furnished our attorney with the documents such as invoice in question AND the proof of payment thereof.
I simply asked my attorney if under these circumstances I still have to pay Vodacom for services THEY have terminated/cancelled/cut off.
This did not even cover the case of abusing of the debit order where my account was debited for month AFTER a contract was EXPIRED AND CANCELLED several times BEFORE the expiry date.
The attorneys answer was short and clear - NO - Vodacom is NOT entitled to any further payments
Any further threats or actions by Vodacom I will deal with accordingly in the legal way
To any body out there with similar problems - take the time a see a lawyer - Vodacom can NOT do what they want
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that the query has been reviewed and feedback has been provided.
Please refer to previous communication as well.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Good Day
Kindly note that the query has been reviewed and feedback has been provided.
Please refer to previous communication as well.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
