VODACOM BREACH OF CONTRACT - next chapter - open letter in response to more threats

Dear Sir/Madam,

Attached please find account in question and POP thereof. Please note due date and payment date. I have spend countless hours on the help desk, at the VODASHOP at Fourways Mall and finally at your head office in Midrand - Ref. No: 1- ********** ********** .

ALL OUR SERVICES HAVE BEEN CUT BY VODACOM ON THE 13.12.2017 despite all our efforts to rectify the situation.

The only remaining service has been the Handset in our possession and these instalments have been paid until current when we have been threatened that the Handset will be disabled. I can and will not take any chance with my business which has lost 50% of its customer base due to VODACOM's action.

I am willing to purchase the handset for a reasonable price but I am not willing to reenter the contract which VODACOM has violated and cancelled. Even the purchase offer for the handset is questionable as VODACOM can not be trusted and will disable it anyway.

I have made legal inquiries to the effect if I have to pay for a contract broken by the other party - the answer is no.

This action from VODACOM has crippled my income to such extend that I had to claim from my Personal Protection Plan to meet instalments of a business loan due to Loss of Income. This claim has been approved with the reasoning above and prove provided thereof.

I can not take any chances jeopardising my only source of income due to an unreliable service provider which switches off and cancels contract services whenever they feel like because their administration is not functioning.

There are other consequences we are currently have to deal with which are in direct relation with the fact that the VODACOM system has been hacked and our bank account number has been leaked and now has bcome subject to internet *****. We have pressed ******** charges with the SAPS against one of the companies.

VODACOM also has taken advantage of our debit order authorisation by debiting for an expired and cancelled contract.

This could not be stopped either.

I would like to bring this to an end but I will not reenter the contract broken by yourselves

regards

WW Hinz