ZH
Zaid H
1 reviews | Active since Dec 2013
21 Feb 2019, 15:09
Vodacom breach of contract
Vodacom sent me a message saying that my query has been resolved even though it has not been resolved. After seven months of phoning Vodacom to complain about the reception where I live, I finally received some feedback from some one named Dain only to find out that they have been investigating the wrong address and then he sent me a message to say that my query has been resolved. Is this some kind of a joke to Vodacom? how can the customer service be this bad?
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Replies (2)
Vodacom's replyOfficial
21 Feb 2019, 16:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2019, 16:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Feb 2019, 17:40Dear Zaid,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that the matter has not been resolved / closed. Your query is still pending with our Network Team. Your SR reference number is ***.
You will be contacted as soon as feedback is available from our Network Team.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that the matter has not been resolved / closed. Your query is still pending with our Network Team. Your SR reference number is ***.
You will be contacted as soon as feedback is available from our Network Team.
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Feb 2019, 17:40
Official
Dear Zaid,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that the matter has not been resolved / closed. Your query is still pending with our Network Team. Your SR reference number is ***.
You will be contacted as soon as feedback is available from our Network Team.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that the matter has not been resolved / closed. Your query is still pending with our Network Team. Your SR reference number is ***.
You will be contacted as soon as feedback is available from our Network Team.
Regards,
Vodacom Consumer Website Team