ZH
Zaid H

1 reviews | Active since Dec 2013

21 Dec 2018, 10:04

Vodacom Breach of Contract.

I logged a call to Vodacom's customer care on the 23 of August 2018 because I was having issues with Vodacom's reception where I live. I can't use any data app and every time I make a phone call the line drops. I have had to phone Vodacom every time I wanted feedback which was never provided by them, I have made numerous complaints on HelloPeter.com for which no one from Vodacom has responded to and I have even sent emails to Vodacom's CEO. Today on the 21 December 2018 (FOUR MONTHS LATER) I received a phone call from Walid Brown to tell me that for the past FOUR MONTHS, Vodacom have done nothing. He also told me that because it is the holidays, Vodacom will continue to do.... NOTHING! I now have to wait till the 9th of January 2019 for Vodacom's staff to get back to work so that they go out to site and do absolutely NOTHING again. I pay well over a thousand rand every month so that I can use my cell phone at work and completely ignore my work phone, which by the way I can use for free so that I can use a phone which is completely useless once I get home as there is no reception. For anyone out there who is thinking about becoming a Vodacom Client.... DON"T DO IT! Their customer service is appalling, their coverage is even worse and it takes them a whole FOUR MONTHS to tell you that they won't help you.

0
Replies (2)
Vodacom
Vodacom's reply21 Dec 2018, 11:37
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
ZH
Zaid H's update21 Dec 2018, 12:05
Reviewer Update
Stop lying! How can it be in progress with your networks team for four months? This is the same excuse you use time and time again! Your networks team is not investigating... your company has taken the decision not to do anything until more people start complaining. Your excuses are ridiculous, and I will not pay for this contract until the issue has been resolved!