1 reviews | Active since Dec 2013
Vodacom Breach of Contract.
I logged a call to Vodacom's customer care on the 23 of August 2018 because I was having issues with Vodacom's reception where I live. I can't use any data app and every time I make a phone call the line drops. I have had to phone Vodacom every time I wanted feedback which was never provided by them, I have made numerous complaints on HelloPeter.com for which no one from Vodacom has responded to and I have even sent emails to Vodacom's CEO. Today on the 21 December 2018 (FOUR MONTHS LATER) I received a phone call from Walid Brown to tell me that for the past FOUR MONTHS, Vodacom have done nothing. He also told me that because it is the holidays, Vodacom will continue to do.... NOTHING! I now have to wait till the 9th of January 2019 for Vodacom's staff to get back to work so that they go out to site and do absolutely NOTHING again. I pay well over a thousand rand every month so that I can use my cell phone at work and completely ignore my work phone, which by the way I can use for free so that I can use a phone which is completely useless once I get home as there is no reception. For anyone out there who is thinking about becoming a Vodacom Client.... DON"T DO IT! Their customer service is appalling, their coverage is even worse and it takes them a whole FOUR MONTHS to tell you that they won't help you.
