VODACOM - BREACH OF CONTRACT!!!!!

I signed up for a new top-up contract in August 2016, the deal included a laptop, modem and data.

since then i have been logging query after query after query wanting to know why my debit order its different to what i signed for.

weeks would go by without a response and when i would call customer care to follow up, every single time my queries were closed without feedback, and the not on the system would state that there is no problem with the contract. Basically i don't know what i'm talking about nor do i know how to read my documents.

every time i asked if the actual contract documents that i signed were checked to verify what i was talking about, the response was yes until one of the consultants read the document to me and its turns out that they were looking at the documents for my cellphone contract.

just by the way, the subscription amounts for both contracts are `R400 difference so what was compared to say that all is in order.

i was then told that they do not have a copy of the contract i signed and will get the dept that handles records to look for it and they will get back to me. THIS WAS 6 MONTHS AGO!!!!!!!!!!!!!!!!!!!

this is the last straw, if this is not resolved, i'm taking the documents to an attorney to discuss BREACH OF CONTRACT!!!!!

lets see how long before i get a response