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1 reviews | Active since Oct 2017

23 Mar 2018, 17:14

Vodacom breach of contract

November 2017. Invoice due date 30.11.2017 Payment date: 16.11.2017 Proof of this is documented and I will make these available to any one on request ALL SERVICES HAVE BEEN CUT BY VODACOM ON THE 13TH December 2017

I have been through the gauntlet of their Help Desk (NONE Help Desk), to several Vodashops as well as VODACOM Head Office in Midrand - WITH POP on hand As a result of Vodacom's termination of all services - I terminated all payments for these services. All response I am getting is threat's - these business ethics appear to be common in South Africa As a result, my business had to be closed as we lost ALL trade since mid November (Vodacom system were hacked) - everybody knows this except Vodacom - our account was also affected. AND THEY STILL INVOICE FOR SERVICES NOT RENDERED plus threats and harassment we have to cope with.

In Vodacom's opinion, contract must be paid, SERVICE DOES NOT NEED TO BE PROVIDED

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Replies (2)
Vodacom
Vodacom's reply24 Mar 2018, 10:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Mar 2018, 07:23
Official

Good day

Our Accounts Division has contacted you, you have however declined any assistance.

For any further queries please contact *** (free from a Vodacom sim card).

Regards

Kim