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Suaad W

1 reviews | Active since Apr 2017

03 Apr 2024, 16:28

Vodacom Breach of Contract

Vodacom Contract taken out last year still waiting for the rest of the order. I am being charged since the first month on a line that has not even been activated via the simcard as the simcard has not been delivered.

How can i be charged for a Contract that started which did not even start. Months of calling no joy. Absolutely pathetic customer service.

I since took out another contract with another provided as i needed the data line yet the original one with Vodacom has not been delivered yet im being charged.

0
Replies (3)
Vodacom
Vodacom's reply04 Apr 2024, 07:39
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SW
Suaad W's update04 Apr 2024, 12:14
Reviewer Update
Still waiting for the call. No joy, same as always. Been trying to get this sorted since last year September.
SW
Suaad W's update05 Apr 2024, 08:53
Reviewer Update
As above, still waiting for the call. Vodacom has become very unreliable and has lots all its customer service credit along the way. Sadly even Telkom Mobile is better.

Imagine how bad it must be that I went out and took a Telkom contract instead because Vodacom has not been able to complete my order since September 2023. Iv been trying to solve the issue, trying to even cancel no joy. Been charged since month one on a contract that has not even delivered completely to begin with. How can you say my contract is ongoing yet I never even activated it lol.