Vodacom Branches Customer Service Failure on Contract Customers

Vodacom has blocked my SIM #2 capability / slot by mistake and does want to make me follow the ****** device red tape process again.

I have reported my dual sim phone ****** and it was later found, Vodacom Mall of Africa Branch was able to assist with the reinstatement of SIM1 only and not all SIM slots (SIM#2), I am being told (By Vodacom Wonderpark mall & Mall Of Africa branches) to report my phone ****** again on order to restore / unblock SIM#2 slot.

My contract is coming to an end by end of January and it is high time I find myself a proper Telecoms service provider, as this is nonsense!