DB
David B
1 reviews | Active since Oct 2023
12 Oct 2023, 15:28
Vodacom ***boys ðŸ¤
My contract expired in 2023, and I informed several call agents that I wished deferral of any upgrade/renewal until 2024 at least. I indicated that I wish to go month to month. My account was subsequently upgraded without permission. I been a client of vodacom for over 20 years. This is disgusting. Phone call and emails, the upgrade has not been reversed. They don't give a reference number.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Oct 2023, 07:50 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2023, 07:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DB
David B's updateReviewer Update
22 Oct 2023, 16:12Thank you for the assistance. It might prudent for your sales/upgrade staff not to "jump the gun" or consciously ignore client instructions.
DB
David B's update22 Oct 2023, 16:12
Reviewer Update
Thank you for the assistance. It might prudent for your sales/upgrade staff not to "jump the gun" or consciously ignore client instructions.