TB
Taryn B
1 reviews | Active since Jul 2021
23 Mar 2024, 12:26
Vodacom Bot is useless.
I regret taking out my contract with Vodacom. The only person they let you talk to is Bot that asks you two questions and when he doesn't understand what you want you get asked to call back. This is the most infuriating process ever.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Mar 2024, 17:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2024, 17:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Mar 2024, 10:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/03/25 at 09:51:20, regarding the debit order deduction:
The below communication has been sent to our customers:
Please note that the below SMS campaign will be running from 11 March until 21 March 2024 to allow customers to arrange an early debit order due to the end of March public holidays that will impact their original debit order date. “Hi. Due to the long weekend in March, your payment will be debited on the 2nd of April. If you would like to be debited by the 28th of March, click here to initiate an early debit order http://voda.com/resubmydebitorder before the 25th of March. Further together. Vodacom
Regards Vodacom Consumer Website Team
The below communication has been sent to our customers:
Please note that the below SMS campaign will be running from 11 March until 21 March 2024 to allow customers to arrange an early debit order due to the end of March public holidays that will impact their original debit order date. “Hi. Due to the long weekend in March, your payment will be debited on the 2nd of April. If you would like to be debited by the 28th of March, click here to initiate an early debit order http://voda.com/resubmydebitorder before the 25th of March. Further together. Vodacom
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Mar 2024, 10:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/03/25 at 09:51:20, regarding the debit order deduction:
The below communication has been sent to our customers:
Please note that the below SMS campaign will be running from 11 March until 21 March 2024 to allow customers to arrange an early debit order due to the end of March public holidays that will impact their original debit order date. “Hi. Due to the long weekend in March, your payment will be debited on the 2nd of April. If you would like to be debited by the 28th of March, click here to initiate an early debit order http://voda.com/resubmydebitorder before the 25th of March. Further together. Vodacom
Regards Vodacom Consumer Website Team
The below communication has been sent to our customers:
Please note that the below SMS campaign will be running from 11 March until 21 March 2024 to allow customers to arrange an early debit order due to the end of March public holidays that will impact their original debit order date. “Hi. Due to the long weekend in March, your payment will be debited on the 2nd of April. If you would like to be debited by the 28th of March, click here to initiate an early debit order http://voda.com/resubmydebitorder before the 25th of March. Further together. Vodacom
Regards Vodacom Consumer Website Team
Best regards,
TB
Taryn B's updateReviewer Update
04 Apr 2024, 06:06It's the 4th of April and I still have not been debited.
TB
Taryn B's update04 Apr 2024, 06:06
Reviewer Update
It's the 4th of April and I still have not been debited.