Vodacom bonus airtime ****
<p>Recently I have received 2 messages from Vodacom claiming I have received bonus airtime. I then check my balances (and sreenshot them) and start using my so called bonus airtime. Only to check my balance again and suddenly there is "No bonus airtime available", and my ordinary airtime and data bundle have been used. This has happened to me on to occasions and not to mention the 3 times I bought one of their Just 4 you packages and paid but didn't get my airtime.</p> <p> </p> <p>I would really appreciate it if Vodacom would stop coning customers into thinking they have bonus airtime, just so they will "go wild" and actually land up wasting their own data and airtime. </p> <p> </p> <p>Then you call the call centre and they try spin it and co fuse you . Then I prove my case that the amounts don't add up and all of a sudden they tell me someone else will call me back. Convenient...</p> <p> </p> <p>It's amazing what a company, who already makes so much money, is willing to do to make an extra buck.... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
