rR
raulmc R

1 reviews | Active since Jul 2016

01 Jul 2020, 20:37

VODACOM -BONJPOURNO GAMEASY- *****ING MONEY FROM CUSTOMERS

Recently noting that my cellphone account seemed to be higher than the usual i decided to check. Strangely Vodacom had stopped sending me the statement with the breakdown of calls. I had to contact their Call Centre requesting the statement. In checking it I noticed that for several months I had been charged with approximately R 190.00 pm for some application called Bonjourno Gameasy. I contacted this company by email. Soon I had a call from a gentleman working for the said company who told me that Bonjourno Gameasy was done with the blessing of Vodacom. I wrote an email to the company secretary threatening to report the matter to the SAPS for ***** . The following day I had a call from Vodacom assuring me that they were going to credit my account with all the moneys charged. The caller also told me that this "subscription" is used by all ' all other service providers to charge customers. Many might not even be aware that they are paying for some subscription that they never aiuthorised or agreed.

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2020, 07:09
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team