SP
Shanyn P

1 reviews | Active since Jan 2013

21 Apr 2021, 09:55

Vodacom bombs again.

Update on my experience with this company.After the last review I sent,I was contacted by the guy who sold me the phone,when I asked him why he did not inform me of the free earphones his response was that he as a sales person did not have the same information as the sales people in the Vodashop,I find that very strange,why would half your sales team know of the perks of a particular phone & the other half not!BUT,the kicker is- I complained about the terrible battery life of the Samsung Galaxy 21 and guess what ,I did get a shiny new one AND! it has got exactly the same terrible battery life.. I STILL need to carry a charger with me wherever I go, never in all the years of having a cell phone has this happened, thanks for listening to your customer Vodacom! The best part was on March 31st, at 14h00 I was phoned by Caitlin & told that I had to submit my request by 5pm that day, it was my afternoon off & I had already left the office ,I was informed that there would be no extra charge if I took the deal. I had to scramble about & get my boss to do it for me. I am very displeased with this latest developement, dissatisfied & disgruntled, sorry Vodacom, you do not get my vote.

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2021, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team