Vodacom bombs again!!!!
<p>During May 2017 I started receiving threatening SMS' that I should provide RICA details to the nearest branch although I knew they had ALL my details I went to Hyde Park Branch and the Manager confirmed that ALL my details were up to date. After many calls the SMS' threats stopped and commenced on 4th, 7the 8th &10th Aug. stating that unless I provided the RICA my phone would be locked on 10the August 2017 this is after I contacted Mr Joosuv who referred me to Boitumelo who referred to RICA dept assuring me that my phone would not be locked. I have been assured by all & sundry that my phone would not be locked and now my phone is locked. and no one knows why - without a doubt Vodacom is the most inefficient,*********** firm that I have ever had the misfortune to do business with. I have a credit balance on the number ( ********** 908) as I am a prepaid client. I really need your assistance as I have run out of options!!! Vodacom specialises in the concept of 'pass the buck' therefor no one accepts responsibility for the fracas! </p> <p> </p> <p> </p>
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
11 Aug 2017, 15:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Aug 2017, 15:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
11 Aug 2017, 15:16I am not on Whatsapp contact Mr Joosuv or Boitumelo at **********
's update11 Aug 2017, 15:16
Reviewer Update
I am not on Whatsapp contact Mr Joosuv or Boitumelo at **********
's updateReviewer Update
11 Aug 2017, 16:30Vodacom says my phone is not locked - they obviously unlocked it and now want me to re-register ALL my RICA details again - not sufficient that I registered years ago, re-confirmed ALL RICA details at Hyde Park in May. Their infernal impertinence is beyond belief - I am expected to take responsibility for their gross incompetence. I do not have transport nor extra finances and they expect me to get to a local Vodacom shop to re-register. I suggested that they send someone to my home to get the RICA. details for the umpteenth time
's update11 Aug 2017, 16:30
Reviewer Update
Vodacom says my phone is not locked - they obviously unlocked it and now want me to re-register ALL my RICA details again - not sufficient that I registered years ago, re-confirmed ALL RICA details at Hyde Park in May. Their infernal impertinence is beyond belief - I am expected to take responsibility for their gross incompetence. I do not have transport nor extra finances and they expect me to get to a local Vodacom shop to re-register. I suggested that they send someone to my home to get the RICA. details for the umpteenth time
Vodacom's replyOfficial
14 Aug 2017, 09:01Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply14 Aug 2017, 09:01
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
's updateReviewer Update
14 Aug 2017, 15:07Vodacom Still requires me to Fill in RICA deatils at any branch. Obviously three times was insufficient- I am at my Wits end _ vodamom has made the errors and I am expected to make up Acording to Centre 45 000_clients_ to the call centre recrived the same SMS"
's update14 Aug 2017, 15:07
Reviewer Update
Vodacom Still requires me to Fill in RICA deatils at any branch. Obviously three times was insufficient- I am at my Wits end _ vodamom has made the errors and I am expected to make up Acording to Centre 45 000_clients_ to the call centre recrived the same SMS"
's updateReviewer Update
14 Aug 2017, 15:09The Saga continues and there is obviously no end in Sight
's update14 Aug 2017, 15:09
Reviewer Update
The Saga continues and there is obviously no end in Sight