1 reviews | Active since Dec 2016

22 Dec 2016, 10:25

Vodacom bogus play everyday promotion

<p>I played the Vodacom play everyday promotion this morning on the Vodacom app.i bought 7plays to play on the second play it landed on the electronics and games but then a message popped up which says there was a technical error and i need to play again which I did but then I didn't won . This happened for a second time but on the last play it landed on the grand prizes but this time a message popped up saying that I don't have any plays left and I need to buy more plays so I took a picture of the screen and call Vodacom to logg a complaint the guy that helped me told me that it shows on his side that I won with my last play a welcome tone for a week I rebelled he then sms me the number for the play everday department I spoke to a woman there then she told me that I won with my last play free Vodacom to Vodacom minutes and that I need to take the pictures to a Vodacom store so</p>

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2016, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team