WF
Willem Fouché
1 reviews | Active since May 2019
10 May 2019, 21:32
Vodacom bogus adverti*****t on P30 Pro Huawei phone.
Vodacom advertise the P30 Pro and you will get a free watch and they did not have stock for the phone and that delayed the upgrade and now the free watch is also out of stock and now I am not getting the free watch as per there official adverti*****t.
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Vodacom's replyOfficial
13 May 2019, 15:45Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2019, 15:45
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
WF
Willem Fouché's updateReviewer Update
31 May 2019, 06:32Good morning
I am not accepting the fact that Vodacom didn't have stock of the Huawei phone in the colour I requested and thus delayed the upgrade. The promotion included the free GT active Huawei watch and now there's 200 reasons why it's a problem.
It's like buying a motor vehicle with added features and accessories to promote sales and marketing and when the car is sold the accessories which was part of the promotion is now suddenly not included anymore.
How is that for fair and honest business.
Can you please escalate this to your CEO as per your company customer complaint official process.
Mohamed Shameel Aziz Joosub
Chief Executive Officer and executive director of Vodacom Group
I am not accepting the fact that Vodacom didn't have stock of the Huawei phone in the colour I requested and thus delayed the upgrade. The promotion included the free GT active Huawei watch and now there's 200 reasons why it's a problem.
It's like buying a motor vehicle with added features and accessories to promote sales and marketing and when the car is sold the accessories which was part of the promotion is now suddenly not included anymore.
How is that for fair and honest business.
Can you please escalate this to your CEO as per your company customer complaint official process.
Mohamed Shameel Aziz Joosub
Chief Executive Officer and executive director of Vodacom Group
WF
Willem Fouché's update31 May 2019, 06:32
Reviewer Update
Good morning
I am not accepting the fact that Vodacom didn't have stock of the Huawei phone in the colour I requested and thus delayed the upgrade. The promotion included the free GT active Huawei watch and now there's 200 reasons why it's a problem.
It's like buying a motor vehicle with added features and accessories to promote sales and marketing and when the car is sold the accessories which was part of the promotion is now suddenly not included anymore.
How is that for fair and honest business.
Can you please escalate this to your CEO as per your company customer complaint official process.
Mohamed Shameel Aziz Joosub
Chief Executive Officer and executive director of Vodacom Group
I am not accepting the fact that Vodacom didn't have stock of the Huawei phone in the colour I requested and thus delayed the upgrade. The promotion included the free GT active Huawei watch and now there's 200 reasons why it's a problem.
It's like buying a motor vehicle with added features and accessories to promote sales and marketing and when the car is sold the accessories which was part of the promotion is now suddenly not included anymore.
How is that for fair and honest business.
Can you please escalate this to your CEO as per your company customer complaint official process.
Mohamed Shameel Aziz Joosub
Chief Executive Officer and executive director of Vodacom Group