Vodacom B/O Cancellations & Credits Nightmares

I pre-maturely cancelled 5 lines with Vodacom on the 5 November 2018.

They did not cancel one line and I had to go through HELL to try get it sorted out - still not reaolved!

Call 1: 14/12/2018 Jabulile from Vodacom B/O 11h04 - Assured me it will be done and account credited up to date - credit still not passed to date. - Confirmed my monthly payment will be R286.09 excl. Vat (I had to calculate Vat for her)

Call 2: Gomotso ********** They suspended my line, I called and went through the story - line reconnected.

Call 3: 1946 Consultant said I was at the wrong dept. Transferred me.

Call 4: Violet from Cancellations Dept. 14/1/2019 12h00 1958 - I asked if there was a 'credit' pending for approval and that she must escalate it for me. - She asked if I wanted to cancel this number, I said no, not my request. - She said she has logged it. - She would get a Team Leader to call me - nothing to date!

Call 5: 1946 Refiloe 14/1/2019 16h47 - Confirmed service was active - Said it is a 'System error' and she will log it to the B/O team (By the way the service was still not activated at this stage - lies all round)

Call 6: 1946 Loyiso 15/01/2019 09h20 - Explained situation again from the beginning. - he assured me it will be sorted - he promised me a call back - not honoured to date

Call 7: 1946 Katlego 17/01/2019 8h11 - Activated line (confirming it was not done in prior 6 calls) - He called me back immediately as promised - Thank You!

I had an emergency at my Daughters school on Tuesday and could not make calls, whatsapp etc. Because Vodacom failed me and my Family when we needed them the most!

I cancelled 5 lines already and now want to cancel the Main Number as well, I can probably get this service cheaper elsewhere!

Totally Unacceptable.