Vodacom blunders AGAIN

Good day My experience with vodacom has been a atrocious to say the least. On December 3 I had 290 megabytes of data and at around 10 pm in the evening my network dissapears which means I have no connection and hence cannot use the data anymore. Mind you this is a daily bundle expiring at 12 midnight. I call Vodacom to let them know what my situation at the time is and they assure me that there is an error at vodacom and that I am not the only affected person in my area. The next day I call to get my airtime/data refunded. They refund me R19 so that I can buy a new bundle and use it. I did exactly that and alas at 9pm to 10pm same time as the day before my network dissapears. Which means I cannot fully utilise the data they gave me as a replacement for my lost data. I call Vodacom and a friendly customer service consultant, a lady assures me that they are doing everything in their power to sort the situation and that she would sync my phone from her side to fix the issue then call me back in ten minutes to see if the issue has been resolved. I look at my watch and it was 9:30 so I follow instructions expecting a call at 9:40 or 10 pm at least . Up until today that call has never been made. I decided to call Vodacom at around past 10 and a gentleman answered the phone this time, not so friendly I must add. He was irritated by my story and kept telling me how people must not run to blame Vodacom for every problem they experience on their phones. I assured him that two agents before him confirmed that the fault was from Vodacom and that it was not only me who suffered this fate. He was frustrated and simply told me that he was going to transfer me to a team leader but never did, the phone cut after 16 minutes. I was shocked and angry. The next day on the 5th of December I decided to call Vodacom again but only now I couldn't get through aparently I exceeded the monthly limit for complaints. I did not dispare however I scheduled a call back and a lady agent called me, I explained the situation to her but still she could help me and could not even comprehend what I was saying. I asked to speak to a superior and she returned to me and she was very defensive never apologising for her staff's rude behaviour insisting that I will be helped as they have logged a service request. I asked her when the servixe request was logged she said at 3 pm on the 4th of December. I told her that my problem occured on the 4th of December at 9pm so that is definately an old request and was dealt with already. She insisted that I cannot be helped as there is an active request already. I asked to speak to a manager and Noma the team leader told me that I could not they are very busy to speak to me. Now my issue was never solved. I am so dissapointed in Vodacom as they have no emphathy and lack professionalism Regards Nomaxabiso Solilo