UH
Umme-Saad Habibullah

1 reviews | Active since Nov 2018

12 Apr 2023, 19:47

Vodacom Bluff towers

<div>I have been doing follow up continuously with this company regarding an upgrade which my mum and I did on the same day 5th March, the lady by the name of **** was assisting us, she **** numerous times when we went into the store saying they are still awaiting stock. I went in last Friday and she said she still has my application and the tablet is in stock however they are awaiting the modem. Yesterday she got her manager to call me and tell me that they can not offer me the deal because they don’t have the modem, I did tell them that is unacceptable as i was told no matter when it comes in I will still get it at that price. Today they phone my mum and say the stock is in for her and she can come and collect hers so I gave ***** the manager a call to explain my dissatisfaction he rudely cut the call on me saying Vodacom has canceled the contract and there is nothing he can do and I must do follow ups, which is ridiculous because I do not work for Vodacom bluff, for me to constantly do follow ups with them. This is absolutely unacceptable! I have a contract of 8 years with them, I will be taking all mine and my families business elsewhere</div>

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2023, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Apr 2023, 10:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant Store Management Team and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team

Best regards,