Vodacom Blueroute bad for business

Vodacom bad for business. manager refuses to take my calls

I bought a phone on contract, a few months later someone's mom contacted me on the contract number claiming im using her son's number . I went to Vodacom ( Blueroute mall) to bring this under their attention ,the staff told me I can do a simswap at the price of R 229.00 but, they can't garentee if that will also be a recycled number. We left the shop and bought a simcard from somewhere else. The vodacom.sim was packed away in my cupboard. Now with a contract sim tucked away my payment went from R600 a month to R700, R900 and R1000 for a couple of months now. I went back to.Vodacom 2 staff members lodged an online complaint , a month later nobody contracted me I.went back to vodacom .I explained the whole story again to the Manager and one of the staff .The two of them checked and told me noone logged any complaint . So those two staff members never did anything . Now im trying to contact them phoning on end they always busy the manager always in a meeting . One thing is for sure they are very bad or bad is an understatement