VODACOM , BLUE ROUTE MALL - LACK OF CUSTOMER SERVICE

WHAT A TERRIBLE EXPERIENCE AT THE BLUE ROUTE MALL VODACOM BRANCH. I ARRIVED TO DO A SIM SWAP FOR MY SON ONLY TO STAND IN LINE FOR AN ETERNITY AND BE TOLD TO WAIT. THE IRONY IS I WAS STANDING IN THE EXPRESS LINE. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED. VODACOM HEAD OFFICE SHOULD DO A SERIOUS REVIEW OF THIS PARTICULAR BRANCH AS CUSTOMER SERVICE IS CLEARLY A FOREIGN CONCEPT FOR THE EMPLOYEE AT THIS CUBICLE. THE REMAINING EMPLOYEES AFTER REQUEST WERE OF ZERO ASSISTANCE. VODACOM HEAD OFFICE YOU NEED TO ACT SWIFTLY