NH
Nigel H

1 reviews | Active since Dec 2020

25 Sept 2025, 18:19

Vodacom Blue Route has to have a relook at their staff

Worst experience EVER at Vodacom Blue Route.

Went in to check on the status of my contract, only to be told that I need my ID (which apparently is a new policy), and I offered my driver's licence, which has a photo AND my ID number on it. Banks even accept it. so what makes Vodacom special?

And not only that, the 'assistant' also **** to me stating that he's supervisor will assist me, due to the manager not being in store that day, only to overhear his colleague ask, "Who's your supervisor?". On asking another 'assistant' if there was a supervisor on duty, I was told no.

So, seems like that person wanted to sit on his bum, and not assist anyone. He also seemed like he didn't want to be there, only filling in time in his day, before going home. He doesn't deserve his pay

0
Replies (1)
Vodacom
Vodacom's reply26 Sept 2025, 08:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team