Vodacom (Blue Route fail)

I've tried to open a new contract at this branch and had great service. I was then asked to produce additional documentation (as I have a business account) and another copy of my ID (as the ID they had is not valid) and that all should be in order and I'll get a call back on 02 April 2019, after being told I'd be called back before this date too.

I have not been able to contact Vodacom via telephone or the cellnumber given to me by a staff member (I have the WhatsApp conversation for verification). I also could not get assistance from other Vodacom branches as I was informed I'm being "held hostage" by Blue Route.

I have tried again and again to contact the manager and went as far as approaching Cellucity and other branches. Cellucity said they can do nothing as the Blue Route branch has me on their system, with the note that my ID wasn't good enough and they refused to use my Passport. After showing Cellucity all my documentation they said all is in order and they do not understand the delay as they're a Vodacom dealer too. They have said that they would assist me as soon as I'm released from the system.

I've also approached a Vodacom in Durban where I was working and they informed me that they can do nothing until I've been released from my contract appocation from Blue Route that may take 60 days. I was never informed of this.

I just need my contract activated.