KT
Kanyane T

1 reviews | Active since Oct 2021

21 Dec 2023, 08:59

VODACOM BLOOD THIRSTY ****MERS

If I could give a minus star, believe me I would. To say I'm disappointed in Vodacom would be an understatement. I had a contract with Vodacom which I phoned to cancel 2 months before it was to be renewed automatically. The contract was never cancelled. I called Vodacom, wrote them countless emails, went instore to deal with the *********** staff and NEVER got any help. I was always told to call Legal to retrieve the voice recording of me cancelling the contract. I suspect the recording doesn't even exist!!! This has been going on for TWO YEARS and I have since been handed over. This stupid debt is making my life a living hell. A debt I DID NOT RIGHTFULLY INCUR. Vodacom are blood thirsty ****MERS. I will continue telling each and every one of your legal people (however many you've handed me to) I WILL NEVER PAY because I don't owe you!!!! I was forced to changed my number which I had been using for almost 15 years. I need that contract cancelled and that amount WRITTEN OFF

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2023, 10:12
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team