JvdM
Johan van der Merwe
1 reviews | Active since Jun 2019
03 Jun 2019, 13:10
Vodacom blocks second sim on dual sim phones.
I recently upgraded to a Huawei P30 Lite dual sim version MARLX1M. Just to find out that vodacom blocks the second sim, no other operator does this. Is this fair. I specifically upgraded for the feature since i want to put a data sim in second slot. you get data cheaper than on existing contracts. Now i still need to charge and carry around an additional device just because Vodacom don't want you to use the second sim. Is there some one out there that can take vodacom on and sort out this problem please. I want the second sim unblocked.
thanks.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jun 2019, 14:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jun 2019, 14:55Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply03 Jun 2019, 14:55
Official
Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
JvdM
Johan van der Merwe's updateReviewer Update
03 Jun 2019, 17:14I'm still not satisfied with vodacom lame reply.
According to vodacom it's for the insurance since you can put in a sim from any other supplier.
Now some people don't even take out a insurance, and if they do its for insuring the device and it does not matter what sim card is used in the device. In fact the client is paying such insurance not vodacom.
Maybee they are talking about the warenty. But as far as I know the warranty at least for the first year is from the provider of the cell phone and not vodacom. Who also don't care about the sim used in the device.
I would also like vodacom to provide me with proof that a sim can break a phone.
Do not matter which supplier.
I personally think that vodacom just don't know how to address the second sim in their OS and therefor make lame excuses.
You can put any sim in the primary slot and it work and that does not effect the insurance or the warranty.
According to vodacom it's for the insurance since you can put in a sim from any other supplier.
Now some people don't even take out a insurance, and if they do its for insuring the device and it does not matter what sim card is used in the device. In fact the client is paying such insurance not vodacom.
Maybee they are talking about the warenty. But as far as I know the warranty at least for the first year is from the provider of the cell phone and not vodacom. Who also don't care about the sim used in the device.
I would also like vodacom to provide me with proof that a sim can break a phone.
Do not matter which supplier.
I personally think that vodacom just don't know how to address the second sim in their OS and therefor make lame excuses.
You can put any sim in the primary slot and it work and that does not effect the insurance or the warranty.
JvdM
Johan van der Merwe's update03 Jun 2019, 17:14
Reviewer Update
I'm still not satisfied with vodacom lame reply.
According to vodacom it's for the insurance since you can put in a sim from any other supplier.
Now some people don't even take out a insurance, and if they do its for insuring the device and it does not matter what sim card is used in the device. In fact the client is paying such insurance not vodacom.
Maybee they are talking about the warenty. But as far as I know the warranty at least for the first year is from the provider of the cell phone and not vodacom. Who also don't care about the sim used in the device.
I would also like vodacom to provide me with proof that a sim can break a phone.
Do not matter which supplier.
I personally think that vodacom just don't know how to address the second sim in their OS and therefor make lame excuses.
You can put any sim in the primary slot and it work and that does not effect the insurance or the warranty.
According to vodacom it's for the insurance since you can put in a sim from any other supplier.
Now some people don't even take out a insurance, and if they do its for insuring the device and it does not matter what sim card is used in the device. In fact the client is paying such insurance not vodacom.
Maybee they are talking about the warenty. But as far as I know the warranty at least for the first year is from the provider of the cell phone and not vodacom. Who also don't care about the sim used in the device.
I would also like vodacom to provide me with proof that a sim can break a phone.
Do not matter which supplier.
I personally think that vodacom just don't know how to address the second sim in their OS and therefor make lame excuses.
You can put any sim in the primary slot and it work and that does not effect the insurance or the warranty.
JvdM
Johan van der Merwe's updateReviewer Update
03 Jun 2019, 17:42Come on vodacom
There is thousands of people complaining about the same thing.
Stop making excuses and enable all your dual sim phones.
You will make so many customers happy.
There is thousands of people complaining about the same thing.
Stop making excuses and enable all your dual sim phones.
You will make so many customers happy.
JvdM
Johan van der Merwe's update03 Jun 2019, 17:42
Reviewer Update
Come on vodacom
There is thousands of people complaining about the same thing.
Stop making excuses and enable all your dual sim phones.
You will make so many customers happy.
There is thousands of people complaining about the same thing.
Stop making excuses and enable all your dual sim phones.
You will make so many customers happy.