1 reviews | Active since Jan 2014
VODACOM BLOCKS OVERSEAS PHONES FOR NOW REASON????
Good day VODACOM
As you are IGNORING my emails (of which i have record) i feel this is the only way i can get your attention.
1st of Feb 2024 my cell just went into "Emergency Calls Only" - mode....
I tried to get hold of VODACOM online... Your TOBI bot instructed me to email ***, which i did at 11:09AM.
The reply was to speak to TOBI... and TOBI said I must email ***
Eventually I spoke to an agent on your chat called "Cherise" ... who said i must email *** and ended the chat (i have photos of this conversation)
I gave up and went to the VODACOM center in GREENACRES PE, and after waiting 1 hour at 9am, your guy told me my cell is broken and that I should go to TT3 who are the Samsung agents.
Went to TT3 in Walmer PE, and the technician did a few tests... Inserted a MTN and CELL C SIM card into my cell and it worked 100%
Stick in a different VODACOM SIM and "Emergency calls" only
That tells me the phone seems OK...
Went to VODACOM in BAYWEST....
The gent there was more helpful than the IDIOT that just shrugged and told me my cell was broken at the GREENACRES VODACOM branch.
He "reset" my SIM on his PC, told me to wait an hour... went for a coffee at MUGG and BEAN... and restarted my cell at 13:00... Problem NOT resolved
Went back to this gent, who did a SIM swop and said to wait a few hours before I insert this new SIM
Inserted the SIM at 18h00 and... SAME PROBLEM
Next morning (the 3rd of FEB)... start scratching around and searched IMEI and see on some webpage my CELL IMEI is "BLACKLISTED"
I send an email to *** requesting what the hell is going on?
I bought this Samsung s23 ultra in the USA MAY 2023 and its been working 100% till the 1st of Feb 2024?
Strangely, the morning after my cell stopped working i got an advert email from VODACOM to show me the new s24 at R1600 per month... Is this YOUR way to try and rope me into spending more money?
I emailed ***, and they came back with "please send documents"
I rep**** with "WHAT DOCUMENTS" and 2 days later, i havnt heard from them again.
In frustration, i put my SIM into my Samsung J6 that i purchased in GERMANY in 2019 that worked 100% till MAY 2023 when i bought the S23... and strangely it also only says "Emergency Calls only"
2 phones, both bought INTERNATAIONALLY, both NOT working on VODACOM....
Now, tell me... WHAT THE F**K IS GOING ON HERE
Its been 1 day and I'm still waiting for VODACOM to contact me....
Should we just part ways and PORT me to MTN?
D
Its been 1 day and I'm still waiting for VODACOM to contact me....
Should we just part ways and PORT me to MTN?
D
I will keep communicating to you on HelloPeter as this forum seems the ONLY way i can get something done....
So, 1st thing THANK YOU for getting my cell issue above 75% sorted out.... the phone is "ON" the VodaCom network for a change.... THANK YOU VERY MUCH!!
Now.... everything works 100% EXCEPT.....
NO ONE CAN CALL ME... I.E. ALL INCOMMING CALLS... go straight to voice mail and i get an SMS with "You missed a call from ........."
I can phone out just fine, mobile DATA just fine.... BUT NO INCOMMING CALLS....
So.... WAT NOU???
I will keep communicating to you on HelloPeter as this forum seems the ONLY way i can get something done....
So, 1st thing THANK YOU for getting my cell issue above 75% sorted out.... the phone is "ON" the VodaCom network for a change.... THANK YOU VERY MUCH!!
Now.... everything works 100% EXCEPT.....
NO ONE CAN CALL ME... I.E. ALL INCOMMING CALLS... go straight to voice mail and i get an SMS with "You missed a call from ........."
I can phone out just fine, mobile DATA just fine.... BUT NO INCOMMING CALLS....
So.... WAT NOU???
I was at your greenacres branch at noon today.... some lady "helped" me.... nogals "ask the experts" signs all over the store....
My phone went from working 75% (outgoing calls and mobile data OK.... NO outgoing calls) to
***OL works now.... back to square 1....
I showed the lady , outgoing calls = OK.... mobile data OK... Incomming calls NOT OK
She stuck het SIM into my cell, and presto... phone works...
She logged a call...
REF: ***
I was sent from Vodacom Greenacres by your 1st technical oke to TT3 who charged me R800 to look at my cell and tell me NOTHING is wrong with it....
Drove to Vodacom Greenacres 30km return twice
Drove to TT3 ..... 40km return
Drove to Vodacom Baywest 50km return twice....
200km of driving plus R800 in a service fee that was NOT nessisary....
*** do you want from me, except my monthly DEBIT order money???
I AM BEYOND DISGUSTED
I was at your greenacres branch at noon today.... some lady "helped" me.... nogals "ask the experts" signs all over the store....
My phone went from working 75% (outgoing calls and mobile data OK.... NO outgoing calls) to
***OL works now.... back to square 1....
I showed the lady , outgoing calls = OK.... mobile data OK... Incomming calls NOT OK
She stuck het SIM into my cell, and presto... phone works...
She logged a call...
REF: ***
I was sent from Vodacom Greenacres by your 1st technical oke to TT3 who charged me R800 to look at my cell and tell me NOTHING is wrong with it....
Drove to Vodacom Greenacres 30km return twice
Drove to TT3 ..... 40km return
Drove to Vodacom Baywest 50km return twice....
200km of driving plus R800 in a service fee that was NOT nessisary....
*** do you want from me, except my monthly DEBIT order money???
I AM BEYOND DISGUSTED