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jeanleeadams J

1 reviews | Active since Dec 2013

30 May 2018, 13:38

Vodacom blocks my phone after 24 month contract is complete.

I took out a 24 month contract and when it was complete, Vodacom kept Debiting me. I reversed the payment, and the lady at my bank told me to try and cancel the contract myself. My response was "its a 2 year contract, why should i need to cancel it", to which she rep****," just try it."

I called the 'cancellations number', and told them what had happened. I received an sms later stating my contract had been cancelled.

Then i started receiving 3 calls a day from an unknown number, with a robot voice stating that my account is in the arrears.

So i eventually contacted Vodacom again, explained everything and they gave me the 'robot line', stating i owe them. I told her that i am not willing to pay anything after the 24 months. Last night i restarted my phone and it was blocked.

i can't do anything with the phone now. I guess this is the reward you get for being loyal to a brand for two years.

0
Replies (5)
Vodacom
Vodacom's reply30 May 2018, 13:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

jJ
jeanleeadams J's update12 Jun 2018, 12:36
Reviewer Update
This morning while getting ready to leave for a client meeting, i got a message saying my phone has been barred. I was late to the client meeting because i could not use my phone's gps, as i was barred(again). I feel this is unacceptable. Especially after the fact that i settled my account more then 2 weeks ago. When i settled it, i was told by the consultant that the barring would be lifted. This is the worse service i have ever received.
jJ
jeanleeadams J's update16 Jun 2018, 11:22
Reviewer Update
Aaaand this morning i get this message: ---- Good day We have sent you the latest account statement which reflects the account is still in arrears for 60 days hence the lock. You can make a payment of R732.86 on the account which will then result in the account unlocking automatically. Alternatiovely please call our Accounts division on ********** (free call from any Vodacom SIM) to make a paymanet arrangement. For more self-help options, please see link below: http://www.vodacom.co.za/vodacom/services/my-vodacom Kind regards Theo ---- All of this after i paid an additional month's installment because my contract ended and wasn't told that i had to cancel myself.
jJ
jeanleeadams J's update22 Jun 2018, 07:35
Reviewer Update
I received the following 16 June 2018. Good day We have sent you the latest account statement which reflects the account is still in arrears for 60 days hence the lock. You can make a payment of R732.86 on the account which will then result in the account unlocking automatically. Alternatiovely please call our Accounts division on ********** (free call from any Vodacom SIM) to make a paymanet arrangement. For more self-help options, please see link below: http://www.vodacom.co.za/vodacom/services/my-vodacom Kind regards Theo
jJ
jeanleeadams J's update22 Jun 2018, 07:38
Reviewer Update
Last week Thursday, i went to Vodacom Adderly street request my original signed 2-year contract. Signed all needed documentation, and i was told that i would receive it via email, in maximum 5 days. It has been a week and a day, and still i have received nothing. I feel it is time to get the ombudsman involved.