1 reviews | Active since Oct 2016
Vodacom blocks my emails as if I were sending bulk messages. Which I am not.
<p>Vodacom blocks my emails as if I were sending bulk messages. Which I am not. Every time I forward a message which had previously been sent to me by someone, I get this message from Vodacom:</p> <p> </p> <p>-----------------------------------------------------------------------------------------------------------------</p> <p>A message from ********** />to: ********** <p>was considered unsolicited bulk e-mail (UBE).</p> <p>Our internal reference code for your message is 23629-05/Uj69ym42pR1y</p> <p>The message carried your return address, so it was either a genuine mail<br />from you, or a sender address was ****d and your e-mail address abused<br />by third party, in which case we apologize for undesired notification.</p> <p>We do try to minimize backscatter for more prominent cases of UBE and<br />for infected mail, but for less obvious cases some balance between<br />losing genuine mail and sending undesired backscatter is sought,<br />and there can be some collateral damage on either side.</p> <p>First upstream SMTP client IP address: [41.13.36.218] <br />According to a 'Received:' trace, the message apparently originated at:<br /> [41.13.36.218], [192.168.43.93] unknown [41.13.36.218]</p> <p>Return-Path: ********** />From: ****************** ********** />Message-ID: ********** />Subject: Fwd: ******************</p> <p>Delivery of the email was stopped!</p> <p>-----------------------------------------------------------------------------------------------------------------</p> <p> </p> <p>This is unacceptable and a symptom of very poor quality service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Not a call from Vodacom as yet. The poor service issue now integrates with low quality assistance. A successful mix.
Not a call from Vodacom as yet. The poor service issue now integrates with low quality assistance. A successful mix.
In the meantime, I continue to experience the same problems: all the emails I forward are being blocked.
In the meantime, I continue to experience the same problems: all the emails I forward are being blocked.
What is "due course" exactly? A week? A month? A year? I'd really like to know. Due course, indeed.
What is "due course" exactly? A week? A month? A year? I'd really like to know. Due course, indeed.
