1 reviews | Active since May 2012
Vodacom blocks my account due to their inefficienc
My account was blocked for the entire weekend from the 25th of April up to this morning 28th of April. The reason for this, is VODACOM does not debit accounts on the weekends. so instead of having a proper policy to debit accounts on the previous Friday , or to hold over until the next working day , VODACOM rather suspends customers accounts . THIS IS ****** RIDCULOUS. WHY do you force me to have a debit order, but you can not administer is. YOUR so called agents - tell me I have to monitor when the 25th is over a weekend and I have to make cash payments in advance of the 25th to avoid this !!!- BULL -- you have to get a proper policy in place. how can you just suspend my account because you don't do debits on weekends <br>
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
