CE
Cornelia E

1 reviews | Active since Jan 2018

14 Jan 2018, 09:37

Vodacom blocks Dual Sim functionality

This week I got a new Huawei P10 from Vodacom. I specifically selected this phone, because I travel a lot and need the dual sim function instead of travelling with 2 phones all the time. The problem was that the phone was not picking up the second sim card, I then contacted the shop where I bought it and was told by the sales lady that Vodacom doesn't sell dual sim phones and therefore they blocked this functionality. This is completely unacceptable that a company like this will do such a thing!

This is a key feature of this product and Vodacom just decided to remove it and not even tell people! Ridiculous!

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2018, 10:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,