VODACOM BLOCKS ACCOUNT IN ERROR AND HAVE NO IDEA HOW TO REACTIVATE IT

On Monday at 19h59 I was advised via Vodacom SMS that my credit limit bar had been activated on my Vodacom account, even though I have never put this in place. This was an error on Vodacom's side which they are unable to fix. I have plenty of GB of data available, I have hundreds of free SMS's I can use, and I have hundreds of free talk time hours available all on my account paid for upfront - but my account has been completely blocked and I am unable to use any of the services I have already paid upfront for. I cannot phone, I cannot Whatsapp, I cannot SMS, everything has been blocked. The only number I can phone is the Vodacom Customer Care number.

Since Monday I have spent hours on the phone with Vodacom Customer Care, I have spoken to 8 different consultants, I have escalated the fault, I have spoken to the 'back office', I have been advised to switch my phone on & off, to remove the sim card, I have done this all numerous times and as of this Thursday morning my phone is still a brick.

This is unbelievable? Does Vodacom have any idea how to use their own system? I have not had a phone for 4 days now and I'm trying to run a business. Furthermore, 2 weeks ago I purchased 5GB of data, but Vodacom only loads 2.5GB on my account!!! I had to follow that problem up to and it was fixed a few hours later.

As I type this I'm planning to phone Vodacom Customer Care to speak to the 9th consultant to see whether they can unblock my account today. What a ridiculous nightmare.