Vodacom blocking my business website
I have an online e-commerce business and Vodacom keeps blocking my website nd access. I have contacted without any success to fix. They just ignore me. I cannot access my website via my phones or home WIFI because Vodacom blocks it and they expect me to pay them their monthly account ... how am I supposed to make the money if you block me. The only way is to cancel my subscription. Unfortunately I am always on the road and need a mobile ISP service.
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Vodacom's replyOfficial
08 Feb 2021, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Feb 2021, 16:13I was contacted by a Vodacom representative for the original complaint who clarified that my account is a Business and not Personal account and he was unable to assist. He loaded a request to Business and gave me a reference that someone from Business will contact me but no one did. A day later I received an sms notification that all queries are now closed without any feedback. I was asked to rate a Yunus but no one by that name contacted me. From my side it appears that Business accounts just closed the query without doing anything .... so at the end of the day 2 references, nothing was done and both closed. I still sit with the same problem.
's update11 Feb 2021, 16:13
Reviewer Update
I was contacted by a Vodacom representative for the original complaint who clarified that my account is a Business and not Personal account and he was unable to assist. He loaded a request to Business and gave me a reference that someone from Business will contact me but no one did. A day later I received an sms notification that all queries are now closed without any feedback. I was asked to rate a Yunus but no one by that name contacted me. From my side it appears that Business accounts just closed the query without doing anything .... so at the end of the day 2 references, nothing was done and both closed. I still sit with the same problem.