Vodacom blocking me to cancel contract
<p>I tried to cancel my contract today but once again vodacom had a plan to stop their customers from cancelling contracts, by asking studpid irrelevent security questions and then blocking your account. Forcing you to contact them back in 48h. </p> <p>They now ask if your 48years old if i have loans with places i've never heard about and lived in english street in rustenburg. And after honestly answering all the questions was denied access. Now i have to wait 48h and answer these stupid questions again. What happened to" where do you bank and what type of account is it?" And how do you get your statements etc. </p> <p> </p> <p>This is bull**** and i want this sorted out!!! This is excactly why im cancelling my contracts with you guys. </p>
And when requesting to speak to a manager, all of them are conveniently in a meeting. How nice!!!!
And when requesting to speak to a manager, all of them are conveniently in a meeting. How nice!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
