IM
Igna M
1 reviews | Active since Jul 2017
17 Apr 2020, 11:31
Vodacom blocking me
Vodacom blocking me from phoning them to get everything sorted out that is wrong between me, Vodacom and Mondo, once ypou get blocked the block is there for 7 days before it is removed and only thee you are allowed to call them again. Vodacom am I spamming you with calls I am trying to get resolutions. Vodacom doesn't even have visibility to tell me when to block came into play on my number, let's see if backoffice would be able to give that feedback to the manager I talked too @11:30 I will expect a call from Vodacom @12:30.
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Replies (5)IM
Igna M's updateReviewer Update
17 Apr 2020, 11:46Just found out from Vodacom on another issue that my order is canceled without proper notification. Why is this so hard Vodacom?
IM
Igna M's update17 Apr 2020, 11:46
Reviewer Update
Just found out from Vodacom on another issue that my order is canceled without proper notification. Why is this so hard Vodacom?
Vodacom's replyOfficial
17 Apr 2020, 12:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2020, 12:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
IM
Igna M's updateReviewer Update
22 Apr 2020, 07:46May I please start getting updates on the issue currently with my order???
IM
Igna M's update22 Apr 2020, 07:46
Reviewer Update
May I please start getting updates on the issue currently with my order???
IM
Igna M's updateReviewer Update
22 Apr 2020, 12:21HI Vodacom my number is still blocked, Why is it still blocked??
Is the system not doing what it should?
Is the system not doing what it should?
IM
Igna M's update22 Apr 2020, 12:21
Reviewer Update
HI Vodacom my number is still blocked, Why is it still blocked??
Is the system not doing what it should?
Is the system not doing what it should?
Vodacom's replyOfficial
05 May 2020, 17:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply05 May 2020, 17:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,