Vodacom blocking emails and rejecting documented Microsoft Refund (***)

I am a contract subscriber. On August 22, 2026, Microsoft successfully processed a carrier billing refund back to Vodacom under Refund Reference ID: *** (Microsoft Service Request: ***, Order: ***). Microsoft has confirmed the funds were successfully released to Vodacom. When I reached out to Vodacom to have this credit app**** to my contract account, a consultant named Dyllan sent an entirely incorrect, automated response telling me to contact Google Play for Google purchases. This is a Microsoft Xbox game purchase. Furthermore, when trying to reply or escalate this via Vodacom's escalation emails, the mail servers bounce back with a "550 5.4.1 Access Denied" error. Vodacom's internal escalation channels are blocked, and agents are using unread templates to deflect accountability. I demand that a financial operations supervisor manually pull this transaction from your third-party suspense account using the Microsoft Reference ID provided and credit my contract profile before my next billing cycle.