Vodacom blocked out line for the fourth time

Can someone please sort this **** once and for all. We have been having accounts issues for the last 8 months, simply because some ***** at Vodacom could not do their job properly. We do not owe Vodacom any money but our line keeps getting suspended because their accounts department is messing up. Same issue as last month, same date. Same issue that you people promised to sort out. My partner was stranded in the middle of no where and could not make any calls because the line was suspended, and accounts department does not open on weekends. What if something bad had happened? I logged a report on Mon 16 Feb 2015 after which the line was opened. A month later, we are still dealing with the same misfortune. This issue is not with us. Vodacom internal departments(including accounts) need to sort this out. Customer service can see that there is an amount flagged on the account which accounts department needs to reverse, and a note left for this to be sorted but instead of actioning this, they block our line. This has been a painful experience with you people.Unlock the line and send her an apology. Least you can do for the pain you caused