Vodacom blocked my number *******ly and cleaned my bank

<p>I have been a Vodacom customer for more than 20 years and the service i got recently unspeakable. I remeber a while back I was once advised that i cant do a sim swap telephonically and that i should visit the store with my ID, I did that and was then sent back home because i didn't have my proof of adress. Which i went and collected then my sim swap was done.</p> <p>Which now brings me to utter shock I had when I saw that my bank was cleaned out and it all boils down to my network service provider. Now tell me: How does one do a simswap without my ID and proof of address? Which Consultant did that simswap for that person ? I’m sure you guys have login IDs for each consultant there by you. Well that will be your own internal investigation but I will be laying charges against Vodacom for the R10800 that I lost in my bank account because you did an ******* sim swap.</p>